Introduction

Prolific Studio ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at prolificstudio.co.za or use our services. This policy is aligned with the Protection of Personal Information Act 4 of 2013 (POPIA).

Responsible Party

The responsible party for the processing of your personal information is:

Business: Prolific Studio
Email: [email protected]
Location: Stilbaai, Garden Route, Western Cape, South Africa

Information We Collect

We may collect the following personal information:

Contact information: Name, email address, and phone number when you submit our contact form or place an order.
Shipping information: Physical address provided during checkout for order delivery.
Payment information: Payment details are processed securely by our third-party payment provider (Yoco) and are not stored on our servers.
Browsing data: We may collect non-personal information such as browser type, device type, and pages visited to improve our website.

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders
To respond to your enquiries via the contact form
To send order confirmations and shipping updates
To improve our website and services
To comply with legal obligations

Third-Party Service Providers

We share your information with trusted third parties only as necessary to provide our services:

Yoco: For secure payment processing
Courier services: For order delivery

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Objection: Object to the processing of your personal information for direct marketing.

To exercise any of these rights, please contact us at [email protected].

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or destruction. All payment transactions are encrypted and processed through our secure third-party payment platform (Yoco).

Cookies

Our website may use cookies to enhance your browsing experience. These include essential cookies required for the shopping cart and checkout functionality. You can disable cookies through your browser settings, though this may affect site functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at [email protected].