Refund & Returns Policy

Overview

At Prolific Studio, we want you to be completely satisfied with your purchase. This policy outlines your rights regarding returns and refunds in accordance with the Consumer Protection Act 68 of 2008 (CPA).

Cooling-Off Period

In terms of Section 44 of the Consumer Protection Act, you have the right to return goods purchased online within 5 business days of receiving them, without giving any reason. To exercise this right:

• The goods must be unused, undamaged, and in their original packaging
• Contact us at [email protected] within 5 business days of delivery
• Return shipping costs are the responsibility of the buyer
• A full refund will be issued within 15 business days of receiving the returned goods

Defective Products

Under Section 56 of the Consumer Protection Act, you are entitled to return defective goods within 6 months of purchase. A product is considered defective if it:

• Is not fit for the purpose it was intended
• Has a manufacturing defect
• Does not match the description or sample provided
• Is not of good quality and in good working order

If a product is found to be defective, you may choose to have the product repaired, replaced, or receive a full refund. Return shipping for defective products will be covered by us.

How to Request a Return

1. Email us at [email protected] with your order number and reason for return
2. We will respond within 2 business days with return instructions
3. Package the item securely in its original packaging
4. Ship the item to the address provided in our return instructions
5. Once received and inspected, we will process your refund

Refund Process

Refunds will be processed to the original payment method used at checkout. Please allow up to 15 business days for the refund to reflect in your account, depending on your payment provider.

Exchanges

If you would like to exchange a product for a different item, please follow the return process above and place a new order for the desired item. This ensures the fastest turnaround.

Non-Returnable Items

The following items cannot be returned under the cooling-off period (defective product rights still apply):

• Custom-made or personalised 3D-printed products
• Products that have been used, damaged, or altered after delivery
• Digital products or services that have already been delivered

Contact Us

If you have any questions about our refund and returns policy, please contact us at [email protected].